City of Detroit

Detroit district offices needed a more efficient way to handle resident calls, reduce long wait times, and provide assistance without requiring every call to be handled by staff.

An AI-powered voice assistant was deployed to answer resident calls instantly, provide information, assist with common requests, and direct residents to the appropriate resources.

During the 12-week pilot, the AI handled approximately 1,750 calls with zero hold time, helping roughly 3 out of 4 callers while creating a faster and more accessible experience for Detroit residents.